Privacy policy

Viasea is the data controller for the personal data we collect from you.

Viasea is a logistics group that develops and provides logistics services for sea freight, road transport, third party logistics, air freight, distribution and warehousing.

The Viasea's headquarters is in Norway, and the group has a number of subsidiaries in the Netherlands in addition to a network of agents throughout most of the world.

The Viasea offers services primarily to corporate customers, but also to private individuals in respect of e-commerce.


“Viasea” is used below as a collective term for all of the companies in the group.
 

We will use your personal data for the following purposes:

• To provide our services - we need your personal data, e.g. so that you can log in to our web pages, and so that we can register your request for a price or place an order for the transport of goods.
• To customize our services and to provide you with recommendations and relevant marketing - we need your personal data e.g. for distribution of newsletters and other physical materials via our web pages and other channels.
• To consider you as a possible candidate - we need your personal data in order to consider you as a possible candidate for vacant positions if you have registered your CV.
• To prepare statistics, aggregate data and to manage our web pages and services - the data is gathered and sorted so that Viasea can obtain further information on users, for example to find out how our users reach our web pages, and to track general user patterns of users of our web pages. This is in order to improve our web pages and give our visitors a better user experience.

We manage both personally identifiable data and non-personally identifiable data. Personally identifiable data is data that identifies you as an individual. Non-personally identifiable data is data and other information that does not reveal your personal identity.
 

Personally identifiable data

Viasea gathers and handles the following information: 

• When subscribing to newsletters, you receive email from Viasea about topical news. In order for us to send email to the correct subscriber, you need to register your first name, last name and email address.
• If you post an inquiry on Viasea's web pages, for example by sending us an email, the relevant information could be stored, including name, e-mail address, telephone number and ID number (only in the case of customs clearance). This is a good way to follow up on the inquiry.
• When you visit Viasea’s web pages, your IP address is registered. This is not linked directly to you as a user, and you are registered only as a “visitor”. This is because Viasea has enabled IP depersonalization on all our web pages. We use this information to manage and maintain our pages. Examples of what statistics provide answers to are: how many people visit different pages, how long the visit lasts, keywords, which web pages users come from, and which web browser is used. This enables us to develop consistently better and more user-friendly services. See more about web analytics and cookies below.

 

Non-personally identifiable information (web analytics and cookies)

Viasea also gathers and handles unidentified information/non-personally identifiable information about visitors to Viasea's web pages. We use mainstream Internet technologies, including Google Analytics to gather information about our users, so that we can facilitate the best possible functionality and further refine the information provided on our web pages. This information is obtained from your computer's browser and may include operating system, web browser software (such as "Microsoft Internet Explorer"), screen resolution, and sender web page. 

 

“Cookies” are small information capsules (text files) that the web page asks your browser to store on your computer or mobile device. This allows the web page to remember your actions or preferences over time. Viasea's web pages use cookies to collect statistics and information about how visitors use our websites. We aggregate information and create reports that help us improve your experience. The tools use first-party cookies solely to gather data. These cookies, and the data gathered, are depersonalized and cannot be used to identify you as a person.


Here you can find more information about Cookies

Yes, it is voluntary to subscribe to newsletters, apply for positions or otherwise contact Viasea and thereby give out your information. If you want to withdraw your information, you can send an email or call the company directly, see point 11 below. The customer can also meet up at the company's address or send regular mail to the company. In the contact form, the customer is asked to fill in all fields. This is also to avoid spam and other dubious inquiries.

Information is not divulged to third parties unless there is a legal basis for this. Examples of such a basis will typically be an agreement with you, or a legal basis which obliges us to divulge the information. Viasea has different partners and subcontractors. If the customer chooses to purchase a service that is provided by a third party, the customer is informed of that prior to the information being released.

We use subcontractors and/or subsidiaries to gather, store, or otherwise handle personal data on our behalf. We use subcontractors and/or subsidiaries in connection with the conduct of transportation assignments, the provision of IT services, development, operation and maintenance of our web pages and the processing of cookies. In such cases we have entered into agreements to safeguard information security at all stages of data management.

If the subcontractor and/or its subsidiary handles personal data outside the EU/EEA area, this is based on the EU standard contract terms for transfer to third countries.

The personal data handled by ColliCare is stored and protected internally in our systems, such as e.g. SuperOffice for CRM information/newsletters and Destinet/CMS for other forms/submissions, including CV registration.

At the customer's request, we will manually access and erase the relevant data. Furthermore, we store your personal data with us only as long as is necessary for the purpose for which the personal data was collected. This means, for example, that personal data we handle on the basis of your consent is erased, should you withdraw your consent. Personal data we handle in order to fulfil an agreement with you will be erased when the agreement has been completed and all obligations arising out of the contractual relationship are met.

Protection of personal data in operating systems is covered by the customer relationship and handled accordingly.

You have the right to withdraw any consent to the handling of personal data at any time. You also have the right to access your data at any time, or to have your personal data corrected or erased.

Viasea conducts itself according to the laws applicable in the countries in which we are represented and/or trade with. Viasea handles personal data in line with the individual country’s laws and the EU General Data Protection Regulation.​

• Norway: Lov om behandling av personopplysninger (personopplysningsloven)
• Sweden: Personuppgiftslag
• Denmark: Compiled version of the Act on Processing of Personal Data
• Finland: Personal Data Act (523/1999)
• Lithuania: Lietuvos Respublikos asmens duomenų teisinės apsaugos įstatymas
• Germany: German Data Protection Amendment Act
• Netherlands: Wet bescherming persoonsgegevens, Wbp

Viasea stores customer data on its own password-controlled server. There is no physical archive and the customer database is not stored locally on computers.

Viasea has several subsidiaries which all have access to a common customer database. This is with the aim of providing customers with the best possible provision of logistics services and across both subsidiaries and national borders.

If you have any questions or comments about this statement or how we handle personal data, please contact us at contact@viasea.com, call tel. + 47 69 25 70 00 or send a letter to, or visit, Viasea Shipping AS, Solgaard Skog 144, 1599 Moss, Norway.

If you believe that our handling of personal data does not conform with what we have described here, or that we otherwise violate the personal privacy legislation, we would like you to contact us. You can also complain to the Norwegian Data Protection Authority. For information about how to contact the Data Protection Authority, see their website: www.datatilsynet.no/en.

Viasea reserves the right to amend and update the Personal Privacy Statement. All amendments apply from the date of publication. Any amendments will apply to both new and already gathered personal data
 
Keep track of the amendments at the top of the page under "last updated."